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FAQ



GENERAL

What are the pet yoga mats made from?

Our yoga mats are made from human-grade, extra thick 1/4” (over 6mm), textured, open-cell PVC foam mat. Extremely durable and resilient, they are completely latex free, lead free and free of heavy metals. Our mats are also 6P Phthalates Free which means they are manufactured free of the top 6 most harmful phthalates (DEHP, DBP, DNHP, BBP, DIDP, DINP) which makes it a healthier choice for your pet and the planet. Your pet’s body will be touching it so we always strive for safe materials.

How do I get my dog or cat to use the pet yoga mat?

We find that most dogs and cats get on the mats right away ...especially if you already have a yoga mat or fitness mat at home. Some pets will even drag their mat to wherever they want to lay. But some pets may take a bit longer to become familiar with it. To help get your pet use to the mat, you can place treats, toys or a favorite blanket on the mat. For cats, you can also sprinkle or spray catnip on the mat to help entice them. You can also try placing the mat in one of their favorite spots or next to their beds. Check out the list of USES & BENEFITS for dogs and cats for more ideas.

CAUTION: THIS PRODUCT IS NOT A CHEW TOY AND IS NOT INTENDED FOR PETS THAT CHEW THINGS. Remove all packaging and tags before use. No toy is indestructible. Always supervise pet while in use. Do not allow pet to ingest any parts.

Can the yoga mats be used for other pets besides cats and dogs?

Yes! And we offer smaller yoga mats for other pets. Use it as a play mat for rabbits, ferrets, hamsters, gerbils, guinea pigs, chinchillas, rats, mice, sugar gliders, bearded dragons, iguanas, chameleons, geckos, skinks, anoles, snakes, turtles, tarantulas, hermit crabs and more.

No matter what type of pet you have: Always supervise pet while in use and do not allow pet to chew, gnaw or ingest any parts.



SIZING

What size pet yoga mat should I buy for my pet?

There are many factors that can go into this decision including your pet’s height and length, their personality, the available space in your home and even your home’s décor. Below are suggested pet weight guidelines but your pet may be an exception. Be sure to also measure your pet to make sure the yoga mat size will work. For multi-pet households, you may prefer a larger mat if you have pets that like to lay together. If you have any questions about sizing, email us: info@petyogis.com

(*Please allow a 3/16" measure difference as all mats are hand measured, hand cut and hand rolled)

RECTANGLE Pet Yoga Mats:

  • X-SMALL: 18” x 12"
    Suggested Pet Weight: Under 7 lbs.
    (e.g., Chihuahuas, Yorkshire Terriers, Pomeranians, teacup dogs, etc.)
  • SMALL: 24” x 18”
    Suggested Pet Weight: Under 20 lbs.
    (e.g., most cats, Pugs, Shi Tzus, Dachshunds, toy dogs, etc.)
  • MEDIUM: 24” x 36”
    Suggested Pet Weight: Under 35 lbs.
    (e.g., larger cats or multiple cats, Maine Coon Cats, Bengal Cats, small dogs, Frenchies, Beagles, Corgis, Cocker Spaniels, Miniature Poodles, etc.)
  • LARGE: 24” x 54”
    Suggested Pet Weight: Under 88 lbs.
    (e.g., Savannah Cats, Bulldogs, Huskies, Samoyeds, Greyhounds, etc.)
  • X-LARGE: 24” x 68”
    Suggested Pet Weight: Under 110 lb.
    (e.g., Retrievers, Shepherds, Alaskan Dogs, etc.)
  • XX-LARGE: 24” x 72”
    Suggested Pet Weight: Over 110 lb.
    (e.g., Great Danes, Mastiffs, Wolfhounds, etc.)

ROUND Pet Yoga Mats:

  • X-SMALL: 18” circle
    Suggested Pet Weight: Under 7 lbs.
    (e.g., Chihuahuas, Yorkshire Terriers, Pomeranians, teacup dogs, etc.)
  • SMALL: 24” circle
    Suggested Pet Weight: Under 20 lbs.
    (e.g., most cats, Pugs, Shi Tzus, Dachshunds, toy dogs, etc.)
  • MEDIUM: 36” circle
    Suggested Pet Weight: Under 35 lbs.
    (e.g., larger cats or multiple cats, Maine Coon Cats, Bengal Cats, small dogs, Frenchies, Beagles, Corgis, Cocker Spaniels, Miniature Poodles, etc.)
  • LARGE: 54” circle
    Suggested Pet Weight: Under 88 lbs.
    (e.g., Savannah Cats, Bulldogs, Huskies, Samoyeds, Greyhounds, etc.)
  • X-LARGE: 68” circle
    Suggested Pet Weight: Under 110 lb.
    (e.g., Retrievers, Shepherds, Alaskan Dogs, etc.)
  • XX-LARGE: 72” circle
    Suggested Pet Weight: Over 110 lb.
    (e.g., Great Danes, Mastiffs, Wolfhounds, etc.)

SQUARE Pet Yoga Mats:

  • X-SMALL: 18” x 18”
    Suggested Pet Weight: Under 10 lbs.
    (e.g., Chihuahuas, Yorkshire Terriers, Pomeranians, teacup dogs, etc.)
  • SMALL: 24” x 24”
    Suggested Pet Weight: Under 25 lbs.
    (e.g., most cats, Pugs, Shi Tzus, Dachshunds, toy dogs, etc.)
  • MEDIUM: 36” x 36”
    Suggested Pet Weight: Under 45 lbs.
    (e.g., larger cats or multiple cats, Maine Coon Cats, Bengal Cats, small dogs, Frenchies, Beagles, Corgis, Cocker Spaniels, Miniature Poodles, Teacup and Toy Potbellied Pigs, etc.)
  • LARGE: 54” x 54”
    Suggested Pet Weight: Under 115 lbs.
    (e.g., Savannah Cats, Bulldogs, Huskies, Samoyeds, Greyhounds, Miniature Potbellied Pigs, etc.)
  • X-LARGE: 68” x 68”
    Suggested Pet Weight: Under 140 lb.
    (e.g., Retrievers, Shepherds, Alaskan Dogs, Potbellied Pigs, etc.)
  • XX-LARGE: 72” x 72”
    Suggested Pet Weight: Over 140 lb.
    (e.g., Great Danes, Mastiffs, Wolfhounds, Potbellied Pigs, Miniature Horses, etc.)

MINI Pet Yoga Mats:

  • RECTANGLE MINI-SMALL: 7” x 4”
  • RECTANGLE MINI-MEDIUM: 12” x 9”
  • RECTANGLE MINI-LARGE: 14” x 11”

  • ROUND MINI-SMALL: 6” circle
  • ROUND MINI-MEDIUM: 9” circle
  • ROUND MINI-LARGE: 14” circle

  • SQUARE MINI-SMALL: 6” x 6”
  • SQUARE MINI-MEDIUM: 9” x 9”
  • SQUARE MINI-LARGE: 14” x 14”


COLORS

What color mats do you offer?

For most mats, we offer 10 colors: Red, Orange, Yellow, Green, Light Blue, Dark Blue, Purple, Black, Pink, White

(*Due to differences in digital displays, actual colors may appear slightly different from photos on screen)

Do dogs prefer a certain mat color?

Dog vision is quite different from human vision and they see colors differently than we do. It can be compared to color blindness in humans. Experts say that dogs see blues and yellows best but have difficuty in distinguishing reds from greens. Dogs also have blurrier vision than humans; this varies depending on breed. Therefore, brighter items may be preferred. Other dog parents have said their canines prefer red, pink or orange items. Of course, the color choice is ultimately yours (...or theirs!) but we do offer canine eye-catching colors in bright blue and bright yellow as well as many other colors.

Do cats prefer a certain mat color?

Cat eyesight is more similar to human eyesight and they can see a bit more color than dogs. Studies have shown that cats see blues, greens and yellows best and can tell the difference between various shades of gray. It is believed that cats see the color red as gray. Other cat parents have told us their felines love black, red, pink or orange items.

Social media offers plenty of examples of cats resting in places that match their fur color (i.e. black cats preferring to lay on black things, orange cats preferring to lay on orange things). Maybe it is a cat’s hunter instinct that makes them seek camouflaging spots so they blend in perfectly with their surroundings. Perhaps it was the color of their mother’s fur and they find that comforting. Who knows for sure!?!

Ultimately, the color choice is yours (...or theirs!) but we do offer feline eye-catching colors in bright blue, bright green and bright yellow along with many other other color choices.



CARE INSTRUCTIONS

How do I clean / care for the mat?

Our pet yoga mats are EASY TO CLEAN! Use a cloth with cold water and mild soap or mild detergent to gently wipe down the mat. Be sure to wipe off all soapy residue. Dry flat.

To help increase the lifespan of the mat:

  • DO NOT put mat in a washing machine; throwing it in a washer can instantly ruin it
  • DO NOT put mat in a dryer
  • DO NOT leave mat in excessive cold or hot temperatures; mat may fade, become brittle and unusable if exposed to sun for extended periods of time
  • DO NOT leave mat inside a vehicle on a hot day
  • DO NOT use essential oils on mat as some essential oils can be toxic to animals
  • DO NOT place mat under heat lamps or anything hot or warm
  • DO NOT place mat in water bowls or in aquatic tanks of any kind


GIFTING

Can I purchase a gift card?

Yes, our gift cards can be found under “Buy” — “Other Stuff” on our main menu.

I want to gift a pet yoga mat. Can you help me?

Our pet yoga mats make PAWESOME gifts for your pet yogi or the animal lover in your life! We are happy to help and offer:

  • Gift Wrap Kit (as a product) - For you to gift wrap the item(s) yourself.
  • Gift Wrapping (as a service) - Your item(s) will be carefully gift wrapped for you.
  • Note Card - Your message will be handwritten on a note card (with envelope) and included with your gift order.

All of these options can be found under “Buy” — “Other Stuff” on our main menu.

Will you ship my gift order to another address?

Yes! During checkout, you can add a personal message in the box labeled "add a note to your order.” Next, make sure the shipping address is the gift recipient’s address and the billing address is yours. That’s it! The package will be sent directly to the gift recipient with your message included on the packing slip. No pricing details will be included.

What can I do if my gift won't arrive on time?

In case your gift will not arrive on time, you can DOWNLOAD FREE GIFT NOTES and CARDS below to present as a gift until your package(s) arrives. Options are available as a gift note (for email / text / print) or a foldover card (for print). For easy printing, each is setup on a letter-size sheet (8.5″ x 11″). The foldover card can be cut out and folded to a 5" x 7" - left blank on the inside for your personal message.



PAYMENT

When will I be charged for my order?

You will be charged for your order at the time the order is processed.

Is your checkout secure?

Our checkout process uses Shopify Payments and PayPal – two of the most trusted online payment solutions on the web. Because of this, we have all of the same securities and payment fraud protection as Shopify and PayPal. Yes - your order details and information are super secure.

What forms of payments do you accept?

We accept all major credit cards (Visa, Mastercard, Discover, American Express, Diners Club, JCB) plus Apple Pay, Google Pay, PayPal, Shop Pay and Venmo.



SHIPPING

How much is shipping?

FREE STANDARD SHIPPING TO ALL U.S. ADDRESSES

Free standard shipping is valid on orders shipped to a single U.S. address. Outside of the U.S., a $15 surcharge is added for pet yoga mat orders sent to Canada and territories of the U.S.

When will my order ship?

With valid payment, your order will ship within 1 to 2 business days from our location in Ocean View, Delaware. We ship Monday through Friday, excluding U.S. federal holidays.

How will my order be shipped?

Our standard shipping methods are via the U.S. Postal Service (USPS) or UPS Ground, as determined by Pet Yogis.

Orders to Canada are shipped via USPS to the Canada Post which handles final delivery of the package or UPS Ground, as determined by Pet Yogis.

All Military and Diplomatic Mail is shipped via USPS to a military base or embassy who is then responsible for delivering the package to your location.

With the environment in mind, we use recycled or recyclable packaging materials and minimal packaging as much as possible to ship our products.

How long will it take to receive my order?

Please note: Our shipment carriers are still experiencing volume-driven delays due to COVID-19 that may impact delivery schedules and tracking updates. Thank you for your patience and understanding.

OUR STANDARD SHIPPING TIMES FOR PET YOGA MAT ORDERS:

  • For the contiguous U.S.: Once shipped, you should receive your order within 8 business days
  • For Hawaii and Alaska: Once shipped, you should receive your order within 3-5 weeks
  • For Territories of the U.S.: Once shipped, you should receive your order within 4-6 weeks however it may take longer for U.S. Minor Outlying Islands 
  • For Canada: Once shipped, you should receive your order within 2 weeks 

Do you ship to P.O. Boxes?

Yes, we ship to Post Office Boxes. If your shipment is too large to fit, the Post Office will leave a card / key in your box to indicate its arrival.

For orders off our largest circle and square mats, there can be USPS limitations based on weight, length and shipping distance. Therefore, we recommend providing a physical street address in case we choose to ship through UPS.

Do you ship to APO / FPO / DPO addresses?

Absolutely! We ship to APO / FPO / DPO addresses through the U.S. Postal Service (USPS). Please note that delivery times to Military and Diplomatic Mail addresses in foreign countries can be upwards of 15-20 business days.

At checkout, please select the United States as the country. In the state drop-down menu, you have the option to select one of the following: Armed Forces Americas, Armed Forces Europe or Armed Forces Pacific. For more information on USPS Military and Diplomatic Mail, please click here.

Do you ship internationally?

Outside of the U.S., we ship PET YOGA MATS to Canada and territories of the U.S. (American Samoa, Guam, Marshall Islands, Micronesia, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands). A $15 surcharge will apply to these orders. To inquire about shipping to another international location, please email: info@petyogis.com

Please note: We cannot guarantee that you will or will not be charged any customs taxes, duties or handling fees. Any customs or import duties are charged once the package reaches its destination country. These charges must be paid by the recipient of the parcel. This applies only to Canadian and international orders.


OTHER PRODUCTS (ornaments, stickers, cards, etc.) ship FREE to all addresses including international:
• Orders within the U.S. are sent via USPS First Class Mail and are usually delivered in 3-5 business days.
• International orders are sent via USPS First Class Mail International service to more than 190 countries, including Canada and Great Britain, and are usually delivered in 5-21 business days.



AFTER ORDERING

Can I have my tracking number?

First off, THANK YOU for ordering with us! Yes, your tracking number should be in your confirmation email and/or text message once your order ships. If you are having trouble finding your tracking number, email info@petyogis.com to receive an update on your order.

My order hasn’t arrived yet. What do I do?

If it is beyond the estimated shipping times since placing your order, email us at info@petyogis.com with your order number or the name and address on the order and we will check into it.

Please note: If an order is returned to us as undeliverable (receptacle was full, item oversized for receptacle, unclaimed, etc.), we can ship it again but you would be responsible for costs to reship.

I used the wrong shipping address. What now?

Before Shipping: Email us at info@petyogis.com before your order ships and we will change the address.

After Shipping: We are not able to change addresses on orders that have shipped. If the order is returned to us, we can ship it to the correct address but you would be responsible for costs to reship. If the order is not returned to us, then it becomes a matter between you and the shipping service (USPS, UPS, etc.) / individual residing at the address where the package was delivered. Please note: We are not responsible for shipping errors due to incomplete or incorrect shipping addresses provided to us.

What if something is wrong with my order?

If you have a problem with an order, please get in touch with us by emailing info@petyogis.com and we will help you.

All orders are insured. Please note: While we cannot guarantee or be held responsible for products lost or damaged in transit due to the performance of carriers, we will assist our customers in any deficiency in third-party shipping services.

What is your Return Policy?

We offer a 14-day Return Policy, less any surcharge paid. If you would like to return a product, email us at info@petyogis.com and we will provide you with a return address. Items must be unused, free from damage/dirt/marks and include all original pieces/parts/packaging. Please note that you will need to pay the return shipping cost; costs incurred to return an item are non-refundable.



OTHER

Are your products available elsewhere? Or for wholesale?

We sell exclusively online and direct to customer only. By offering our products straight to our customers, we are able to foster a better user experience, offer a wider product assortment, oversee quality control and connect with you to provide answers to any questions you may have.



What if I have a question that isn’t answered here?

Send any questions via our contact page or email info@petyogis.com. We’ll answer you directly and may add your question to this page if we think it may help to inform others.