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FAQ


GENERAL

What are the pet yoga mats made from?

Our pet yoga mats are made from human-grade, textured, open-cell, odorless, high-density PVC foam; making them extremely resilient and durable with a long product life span. Our mats are completely latex free, lead free and free of heavy metals. Our mats are also 6P Phthalates Free which means they are manufactured free of the top 6 most harmful phthalates (DEHP, DBP, DNHP, BBP, DIDP, DINP) which makes it a healthier choice for your pet and the planet. Your pet’s body will be touching it so we always strive for safe materials.

How thick are the pet yoga mats?

Our pet yoga mats are extra thick and deluxe at 1/4” (over 6mm).

How do I get my dog or cat to use the pet yoga mat?

We find that most dogs and cats get on the mats right away ...especially if you already have a yoga mat or fitness mat at home. Some pets will even drag their mat to wherever they want to lay. But some pets may take a bit longer to become familiar with it. To help get your pet use to the mat, you can place treats, toys or a favorite blanket on the mat. For cats, you can also sprinkle or spray catnip on the mat to help entice them. You can also try placing the mat in one of their favorite spots or next to their beds. Check out the list of USES & BENEFITS for dogs and cats for more ideas.

CAUTION: THIS PRODUCT IS NOT A CHEW TOY AND IS NOT INTENDED FOR PETS THAT CHEW THINGS. Remove all packaging and tags before use. No toy is indestructible. Always supervise pet while in use. Do not allow pet to ingest any parts.

Can the yoga mats be used for other pets besides cats and dogs?

Yes! And we offer smaller yoga mats for other pets. Use it as a play mat for rabbits, ferrets, hamsters, gerbils, guinea pigs, chinchillas, rats, mice, sugar gliders, bearded dragons, iguanas, chameleons, geckos, skinks, anoles, snakes, turtles, tarantulas, hermit crabs and more.

No matter what type of pet you have: Always supervise pet while in use and do not allow pet to chew, gnaw or ingest any parts.

Can I order an unbranded mat?

Yes. Our mats feature the Pet Yogis "paw print OM" logo in white. However, if you would prefer a mat without a logo, you can request this in the box labeled "add a note to your order” during checkout.


SIZING

What size pet yoga mat should I buy for my pet?

There are many factors that can go into this decision including your pet’s height and length, their personality, the available space in your home and even your home’s décor. Below are suggested pet weight guidelines but your pet may be an exception. Be sure to also measure your pet to make sure the yoga mat size will work. For multi-pet households, you may prefer a larger mat if you have pets that like to lay together. If you have any questions about sizing, email us: info@petyogis.com

(*Please allow a 3/16" measure difference as all mats are hand measured, hand cut and hand rolled)

RECTANGLE Pet Yoga Mats:

  • X-SMALL: 18” x 12"
    Suggested Pet Weight: Under 7 lbs.
    (e.g., Chihuahuas, Yorkshire Terriers, Pomeranians, teacup dogs, etc.)
  • SMALL: 24” x 18”
    Suggested Pet Weight: Under 20 lbs.
    (e.g., most cats, Pugs, Shi Tzus, Dachshunds, toy dogs, etc.)
  • MEDIUM: 24” x 36”
    Suggested Pet Weight: Under 35 lbs.
    (e.g., larger cats or multiple cats, Maine Coon Cats, Bengal Cats, small dogs, Frenchies, Beagles, Corgis, Cocker Spaniels, Miniature Poodles, etc.)
  • LARGE: 24” x 54”
    Suggested Pet Weight: Under 88 lbs.
    (e.g., Savannah Cats, Bulldogs, Huskies, Samoyeds, Greyhounds, etc.)
  • X-LARGE: 24” x 68”
    Suggested Pet Weight: Under 110 lb.
    (e.g., Retrievers, Shepherds, Alaskan Dogs, etc.)
  • XX-LARGE: 24” x 72”
    Suggested Pet Weight: Over 110 lb.
    (e.g., Great Danes, Mastiffs, Wolfhounds, etc.)

ROUND Pet Yoga Mats:

  • X-SMALL: 18” circle
    Suggested Pet Weight: Under 7 lbs.
    (e.g., Chihuahuas, Yorkshire Terriers, Pomeranians, teacup dogs, etc.)
  • SMALL: 24” circle
    Suggested Pet Weight: Under 20 lbs.
    (e.g., most cats, Pugs, Shi Tzus, Dachshunds, toy dogs, etc.)
  • MEDIUM: 36” circle
    Suggested Pet Weight: Under 35 lbs.
    (e.g., larger cats or multiple cats, Maine Coon Cats, Bengal Cats, small dogs, Frenchies, Beagles, Corgis, Cocker Spaniels, Miniature Poodles, etc.)
  • LARGE: 54” circle
    Suggested Pet Weight: Under 88 lbs.
    (e.g., Savannah Cats, Bulldogs, Huskies, Samoyeds, Greyhounds, etc.)
  • X-LARGE: 68” circle
    Suggested Pet Weight: Under 110 lb.
    (e.g., Retrievers, Shepherds, Alaskan Dogs, etc.)
  • XX-LARGE: 72” circle
    Suggested Pet Weight: Over 110 lb.
    (e.g., Great Danes, Mastiffs, Wolfhounds, etc.)

SQUARE Pet Yoga Mats:

  • X-SMALL: 18” x 18”
    Suggested Pet Weight: Under 10 lbs.
    (e.g., Chihuahuas, Yorkshire Terriers, Pomeranians, teacup dogs, etc.)
  • SMALL: 24” x 24”
    Suggested Pet Weight: Under 25 lbs.
    (e.g., most cats, Pugs, Shi Tzus, Dachshunds, toy dogs, etc.)
  • MEDIUM: 36” x 36”
    Suggested Pet Weight: Under 45 lbs.
    (e.g., larger cats or multiple cats, Maine Coon Cats, Bengal Cats, small dogs, Frenchies, Beagles, Corgis, Cocker Spaniels, Miniature Poodles, Teacup and Toy Potbellied Pigs, etc.)
  • LARGE: 54” x 54”
    Suggested Pet Weight: Under 115 lbs.
    (e.g., Savannah Cats, Bulldogs, Huskies, Samoyeds, Greyhounds, Miniature Potbellied Pigs, etc.)
  • X-LARGE: 68” x 68”
    Suggested Pet Weight: Under 140 lb.
    (e.g., Retrievers, Shepherds, Alaskan Dogs, Potbellied Pigs, etc.)
  • XX-LARGE: 72” x 72”
    Suggested Pet Weight: Over 140 lb.
    (e.g., Great Danes, Mastiffs, Wolfhounds, Potbellied Pigs, Miniature Horses, etc.)

MINI Pet Yoga Mats:

  • RECTANGLE MINI-SMALL: 7” x 4”
  • RECTANGLE MINI-MEDIUM: 12” x 9”
  • RECTANGLE MINI-LARGE: 14” x 11”

  • ROUND MINI-SMALL: 6” circle
  • ROUND MINI-MEDIUM: 9” circle
  • ROUND MINI-LARGE: 14” circle

  • SQUARE MINI-SMALL: 6” x 6”
  • SQUARE MINI-MEDIUM: 9” x 9”
  • SQUARE MINI-LARGE: 14” x 14”

Can I get a custom-sized pet yoga mat made to order?

Yes. If you need a yoga mat sized to custom dimensions, email us with your specs and color preferences and we’ll send you pricing and instructions for ordering.


COLORS

What color mats do you offer?

For most mats, we offer 10 colors: Red, Orange, Yellow, Green, Light Blue, Dark Blue, Purple, Black, Pink, White

(*Due to differences in digital displays, actual colors may appear slightly different from photos on screen)

Do dogs prefer a certain mat color?

Dog vision is quite different from human vision and they see colors differently than we do. It can be compared to color blindness in humans. Experts say that dogs see blues and yellows best but have difficuty in distinguishing reds from greens. Dogs also have blurrier vision than humans; this varies depending on breed. Therefore, brighter items may be preferred. Other dog parents have said their canines prefer red, pink or orange items. Of course, the color choice is ultimately yours (...or theirs!) but we do offer canine eye-catching colors in bright blue and bright yellow as well as many other colors.

Do cats prefer a certain mat color?

Cat eyesight is quite similar to human eyesight and they can see a bit more color than dogs. Studies have shown that cats see blues, greens and yellows best and can tell the difference between various shades of gray. It is believed that cats see the color red as gray. Other cat parents have told us their felines love black, red, pink or orange items.

There are plenty of examples of cats resting in places that match their fur color (i.e. black cats preferring to lay on black things, orange cats preferring to lay on orange things). Maybe it is a cat’s hunter instinct that makes them seek camouflaging spots so they blend in perfectly with their surroundings. Or perhaps it is the same color of their mother or sibling’s fur and they find that comforting. Who knows for sure!?!

Ultimately, the color choice is yours (...or theirs!) but we do offer feline eye-catching colors in bright blue, bright green and bright yellow along with many other color choices.


CARE INSTRUCTIONS

How do I clean / care for the mat?

Our pet yoga mats are EASY TO CLEAN! Use a cloth with cold water and mild soap or mild detergent to gently wipe down the mat. Be sure to wipe off all soapy residue. Dry flat or drip dry in the shade.

To help increase the lifespan of the mat:

  • DO NOT put mat in a washing machine; throwing it in a washer can instantly ruin it
  • DO NOT put mat in a dryer
  • DO NOT leave mat in excessive cold or hot temperatures; mat may fade, become brittle and unusable if exposed to sun for extended periods of time
  • DO NOT leave mat inside a vehicle on a hot day
  • DO NOT use air fresheners or other commercial toxic cleaners on mat
  • DO NOT use essential oils on mat as some can be toxic to animals
  • DO NOT place mat under heat lamps or anything hot or warm
  • DO NOT place mat in water bowls or in aquatic tanks of any kind

GIFTING

Our pet yoga mats make PAWESOME, thoughtful gifts for your pet yogi or pet parent in your life!

Can I purchase a gift card?

Yes, gift cards can be found under “Buy” — “Gift Cards” at the top of the page or at the bottom of the page under "Other Links."

Can you ship my gift order to another address and include a personal message?

Yes! During checkout, you can add a personal message in the "add a note to your order” box. Next, make sure the shipping address is the gift recipient’s address and the billing address is yours. That’s it! The package will ship directly to the gift recipient with your message printed on the packing slip. No price or payment details will be included.

Add a Postcard: If you would like to personalize your gift more, add a Pet Yogis Postcard (with envelope) with your message handwritten and included with your order. This Postcard option can be found under “Buy” — “Other Stuff” on our main menu.

Can I shop for myself and for a gift in one transaction?

While you can specify a different billing and shipping address during checkout, the shopping cart does not allow for multiple shipping addresses. So orders with more than one shipping address must be placed separately.

What can I do if my gift won't arrive on time?

In case your gift will not arrive on time, you can DOWNLOAD FREE GIFT NOTES and CARDS below to present as a gift until your package(s) arrives. Options are available as a gift note (for email / text / print) or a foldover card (for print). For easy printing, each is setup on a letter-size sheet (8.5″ x 11″). The foldover card can be cut out and folded to a 5" x 7" - left blank on the inside for your personal message.


ORDERING & PAYMENT

How can I order?

Orders can be placed securely online or by mail. Please note that we are an online store only and do not have a store location for purchases.

What forms of payment do you accept?

We accept all major credit cards (Visa, Mastercard, Discover, American Express, Diners Club, JCB), plus Apple Pay, Facebook Pay, Google Pay, PayPal, Shop Pay and Venmo.

We also accept checks and money orders for mail orders. Personal checks must clear your bank prior to shipment of your order. Payment with money orders, cashier’s checks, bank checks and credit cards are processed upon receipt.

Is your checkout secure?

Our checkout process uses Shopify Payments and PayPal – two of the most trusted online payment solutions on the web. Because of this, we have all of the same securities and payment fraud protection as Shopify and PayPal. Yes - your order details and information are super secure.

When will my credit card be charged?

You will be charged for your order at the time the order is processed. The transaction will appear on your credit card statement as "PETYOGIS."

How do I order by mail?

If you wish to place an order by mail, please download and print our order form here. Mail your order to: Pet Yogis, P.O. Box 567, Ocean View, DE 19970-0567, USA.


SHIPPING

FREE SHIPPING TO U.S. ADDRESSES

Free standard shipping is valid on orders to U.S. addresses, including U.S. Territories, shipped to a single U.S. address.

We also ship to Canada and the U.K.; these shipping rates are calculated during checkout.

Non-mat orders ship FREE to all U.S. addresses and internationally to more than 190 countries, including Canada, the U.K. and Australia.

When will my order ship?

With valid payment, your order will ship within 2 to 3 business days from our location in Ocean View, Delaware, USA. We ship Monday through Friday, excluding U.S. federal holidays.

Be sure to check your shipping address; we are not responsible for items shipped to an old, incorrect or invalid shipping address. If your order requires additional information to fully process, we will be in touch by email.

How will my order be shipped?

Our standard shipping methods are via the United States Postal Service (USPS) or United Parcel Service (UPS) Ground, as determined by Pet Yogis.

Orders to Canada and the U.K. are shipped via USPS (to the Canada Post or Royal Mail which handles final delivery of the package) or UPS.

How long will it take to receive my order?

STANDARD SHIPPING TIMES FOR PET YOGA MAT ORDERS:

  • For the contiguous U.S.: Once shipped, you should receive your order within 8-10 business days.
  • For Hawaii and Alaska: Once shipped, you should receive your order within 3 weeks (Note: Remote locations in Alaska may take longer due to varying delivery schedules in the area.)
  • For U.S. Territories (Puerto Rico, the Virgin Islands, etc.): Once shipped, you should receive your order within 4 weeks however it may take longer for U.S. Minor Outlying Islands.
  • For Canada and the U.K.: Once shipped, you should receive your order within 2 weeks.

For items listed under “Other Stuff” (when order does not include a mat):

  • Orders within the U.S. are sent in an envelope via USPS First Class Mail and are usually delivered in 4-6 business days.
  • International orders are sent in an envelope via USPS First Class Mail International service to more than 190 countries, including Canada, the U.K. and Australia, and are usually delivered in 6-21 business days.

Do you ship to P.O. Boxes?

Yes! However, we do recommend using a street address whenever possible as P.O. Boxes may delay delivery. Also, a physical address is required for Express delivery.

For orders of our largest circle and square mats, there can be USPS limitations based on weight, length and shipping distance. Therefore, we recommend providing a physical street address in case we choose to ship through UPS.

Note: We are unable to ship to General Delivery addresses.

Do you ship to APO / FPO / DPO addresses?

Absolutely! In support of our troops and their families, we will not apply the additional charge for APO / FPO / DPO addresses. We ship mats to these addresses through USPS.

All Military and Diplomatic Mail is shipped via USPS to a military base or embassy who is then responsible for delivering the package to your location. Please note that delivery times to Military and Diplomatic Mail addresses in foreign countries can be upwards of 15-20 business days.

At checkout, please select the United States as the country. In the state drop-down menu, you have the option to select one of the following: Armed Forces Americas, Armed Forces Europe or Armed Forces Pacific.

Do you ship to U.S. Territories?

Yes! We ship mats (by air) to territories of the U.S. (American Samoa, Guam, Marshall Islands, Micronesia, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands).

Do you ship internationally?

At this time, international shipping of our mats is limited to Canada and the U.K. only. Shipping rates to Canada and the U.K. are calculated at checkout.

Please note: We cannot guarantee that you will or will not be charged any customs taxes, duties or handling fees. Any customs or import duties are charged once the package reaches its destination country. These charges must be paid by the recipient of the parcel. This applies only to international orders.

Is your packaging eco-friendly?

Yes. With the environment in mind, we use recycled or recyclable packaging materials and as minimal packaging as possible to ship our products.

Our shipping boxes consist of 100% post-consumer recyclability cardboard; please consider reusing, recycling or composting. Our packaging tape is made with over 50% recycled materials. Any bubble wrap or air pillows used are recyclable; please consider reusing it or recycling at a participating retailer that accepts plastic bags and plastic film for recycling.


AFTER ORDERING

Can I have my tracking number?

First off, THANK YOU for ordering with us! Yes - once your package ships, you will receive a shipment notification via email and/or text with your tracking number and a link to the shipping carrier's website to track your package. If you are having trouble finding your tracking number, email info@petyogis.com and we will provide the tracking number for you.

My order hasn’t arrived yet. What do I do?

If it is beyond the estimated shipping times since placing your order, email us at info@petyogis.com with your order number or the name and address on the order and we will check into it.

Please note: If an order is returned to us as undeliverable (receptacle was full, item oversized for receptacle, unclaimed, incorrect address, etc.), we can ship it again but you would be responsible for costs to reship.

I entered the wrong shipping address. What now?

Before Shipping: Email us at info@petyogis.com before your order ships to request a change of address.

After Shipping: We are not able to change addresses on orders that have shipped. If we receive your shipment back due to an incorrect address, we will  ship your order to a corrected address at an additional shipping cost to you. If the order is not returned to us, then it becomes a matter between you and the shipping service (USPS, UPS, etc.) / individual residing at the address where the package was delivered. We are not responsible for lost shipments due to incorrect address entry.

USPS Customer Service: 1-800-275-8777
UPS Customer Service: 1-800-742-5877
UPS International Shipping Customer Service: 1-800-782-7892

What if something is wrong with my order?

If you have a problem with an order, please get in touch with us by emailing info@petyogis.com.

Please note: While we cannot guarantee or be held responsible for products lost or damaged in transit due to the performance of carriers, we will assist our customers in any deficiency in third-party shipping services.

What is your Return Policy?

We offer a 14-day Return Policy, less any surcharge or shipping (outside the U.S.) paid. This means you have 14 days after receiving your item to request a return. Please note that you will need to pay the return shipping cost; costs incurred to return an item are non-refundable.

To be eligible for a return, your item(s) must (1) be in the same new, unused condition that you received it, free from damage/dirt/marks, (2) include all tags and in its original packaging, and (3) include receipt or proof of purchase. Items exposed to smoke will not be accepted under any circumstances.

To start a return or for any question on a return, email us at info@petyogis.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Exceptions / non-returnable items
Sorry, we cannot accept returns on the purchase of gift cards or on custom-sized, made-to-order mats.


OTHER

Are your products available elsewhere? Or for wholesale?

We sell exclusively online and direct to customer only. By offering our products straight to our customers, we are able to foster a better user experience, offer a wider product assortment, oversee quality control and connect with you to provide answers to any questions you may have.

What if I have a question that isn’t answered here?

Send any questions via our contact page or email info@petyogis.com. We’ll answer you directly and may add your question to this page if we think it may help to inform others. (Names and emails will not be published.)



dog on yoga mat in home office ginger cat on round yoga mat