FREE STANDARD SHIPPING TO ALL U.S. ADDRESSES
A $15 surcharge is added for orders sent to Canada and territories of the U.S. (American Samoa, Guam, Marshall Islands, Micronesia, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands).
When will my order ship?
With valid payment, your order will ship within 1 to 2 business days from our location in Ocean View, Delaware, USA. We ship Monday through Friday, excluding U.S. federal holidays.
How will my order be shipped?
Our standard shipping method is via the U.S. Postal Service (USPS). Orders to Canada are shipped via USPS to the Canada Post which handles final delivery of the package. All military mail is shipped via USPS to a military base who is then responsible for delivering the package to your location.
With the environment in mind, we use recyclable packaging materials and as minimal packaging as possible to ship our products.
How long will it take to receive my order?
OUR STANDARD SHIPPING TIMES:
- For the contiguous U.S.: You should receive your order within 10 business days
- For Hawaii and Alaska: You should receive your order within 3-4 weeks
- For Territories of the U.S. (American Samoa, Guam, Marshall Islands, Micronesia, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands): You should receive your order within 4-6 weeks however it may take longer for U.S. Minor Outlying Islands
- For Canada: You should receive your order within 2-4 weeks
Do you ship to P.O. Boxes?
Yes, we ship to Post Office Boxes.
Do you ship to APO / FPO / DPO addresses?
Absolutely! We ship to APO / FPO / DPO addresses through the U.S. Postal Service (USPS). Please note that delivery times to military addresses in foreign countries can be upwards of 15-20 business days.
At checkout, please select the United States as the country. In the state drop-down menu, you have the option to select one of the following: Armed Forces Americas, Armed Forces Europe or Armed Forces Pacific. For more information on military mail with USPS, please click here.
Do you ship internationally?
We ship PET YOGA MATS to Canada and territories of the U.S. (American Samoa, Guam, Marshall Islands, Micronesia, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands). A $15 surcharge will apply to these orders. To inquire about shipping to another international location, please email: email@example.com
Please note: We cannot guarantee that you will or will not be charged any customs taxes, duties or handling fees. Any customs or import duties are charged once the package reaches its destination country. These charges must be paid by the recipient of the parcel. This applies only to Canadian and international orders.
STICKERS and PET EMERGENCY ALERT CARDS ship FREE to all addresses including international:
• Sticker and/or card orders within the U.S. are sent via USPS First Class Mail and are usually delivered in 2-5 business days.
• International sticker and/or card orders are sent via USPS First Class Mail International service to more than 190 countries, including Canada and Great Britain, and are usually delivered in 5-21 business days.
Can I have my tracking number?
First off, THANK YOU for ordering with us! Yes, your tracking number should be in your confirmation email. If you are having trouble finding your tracking number, email firstname.lastname@example.org to receive an update on your order.
My order hasn’t arrived yet. What do I do?
If it is beyond the estimated shipping times since placing your order, email us at email@example.com with your order number or the name and address on the order and we will check into it.
What if something is wrong with my order?
If you have a problem with an order, please get in touch with us by emailing firstname.lastname@example.org and we will help you.
All orders are insured. Please note: While we cannot guarantee or be held responsible for products lost or damaged in transit due to the performance of carriers, we will assist our customers in any deficiency in third-party shipping services.
What is your Return Policy?
We offer a 30-day Return Policy, less any surcharge paid. If you would like to return a product, email us at email@example.com and we will provide you with a return address. Items must be unused and free from damage and dirt/marks. Please note that you will need to pay the return shipping cost; costs incurred to return an item are non-refundable.