Shipping
Please read: We are on a brief vacation until May 17, 2025. Feel free to shop in the meantime. New orders placed during this time will process & ship the week of May 19 and will include a FREE Pet Alert Window Cling. Thank you for your patience and for shopping Pet Yogis!
FREE SHIPPING TO U.S. ADDRESSES
Free standard shipping is valid on orders to U.S. addresses, including U.S. Territories, shipped to a single U.S. address.
We also ship to Canada, United Kingdom, Switzerland, Germany, Austria, France and Japan; these shipping rates are calculated during checkout.
When will my order ship?
Orders are shipped within 2 to 3 business days from our location in Ocean View, Delaware, USA. We ship Monday through Friday, excluding U.S. federal holidays.
Be sure to check your shipping address; we are not responsible for items shipped to an old, incorrect or invalid shipping address. If your order requires additional information to fully process, we will be in touch by email.
How will my order be shipped?
Our standard shipping methods are via the United States Postal Service (USPS) or United Parcel Service (UPS) Ground or FedEx, as determined by Pet Yogis.
When orders are shipped outside of the U.S., we ship via USPS (to the country’s postal service which handles final delivery of the package) or UPS, as determined by Pet Yogis.
How long will it take to receive my order?
STANDARD SHIPPING TIMES:
- For the contiguous U.S.: Once shipped, you should receive your order within 5-8 business days.
- For Hawaii and Alaska: Once shipped, you should receive your order within 3 weeks (Note: Remote locations in Alaska may take longer due to varying delivery schedules in the area.)
- For U.S. Territories (Puerto Rico, the Virgin Islands, etc.): Once shipped, you should receive your order within a 3 weeks however it may take longer for U.S. Minor Outlying Islands.
- For Canada and the U.K.: Once shipped, you should receive your order within 2 weeks.
Do you ship to P.O. Boxes?
Yes! However, we do recommend using a street address whenever possible as P.O. Boxes may delay delivery. Also, a physical address is required for Express Delivery.
For orders of our largest circle and square mats (72 inches long), there can be USPS limitations based on weight, length and shipping distance. Therefore, we recommend providing a physical street address in case we choose to ship through UPS.
Note: We are unable to ship to General Delivery addresses.
Do you ship to APO / FPO / DPO addresses?
Yes! All Army Post Office (APO), Fleet Post Office (FPO) and Diplomatic Post Office (DPO) orders are shipped via USPS to a military base or embassy who is then responsible for delivering the package to your location. Please note that delivery times to military and diplomatic mail addresses in foreign countries can be upwards of 15-20 business days.
At checkout, please select the United States as the country. In the state drop-down menu, you have the option to select one of the following: Armed Forces Americas, Armed Forces Europe or Armed Forces Pacific.
Do you ship to U.S. Territories?
Yes! We ship mats via USPS to territories of the U.S., including Puerto Rico, U.S. Virgin Islands, Guam, American Samoa and the Commonwealth of the Northern Mariana Islands.
Do you ship internationally?
Yes - to these countries: Canada, United Kingdom, Switzerland, Germany, Austria, France and Japan. These shipping rates are calculated during checkout.
Please note: We cannot guarantee that you will or will not be charged any customs taxes or import duties. Any customs taxes or import duties are charged once the package reaches its destination country. These charges must be paid by the recipient of the parcel. This applies only to international orders.
Is your packaging eco-friendly?
Yes. With the environment in mind, we use recycled or recyclable packaging materials and we continue to strive to use as minimal packaging as possible to ship our products.
Our shipping boxes consist of 100% post-consumer recyclability cardboard; please consider reusing, recycling or composting. Our packaging tape is made with over 50% recycled materials and is recyclable. Our packing slip paper is recyclable and FSC-certified and endorsed by the Rainforest Alliance to assure that the paper is environmentally appropriate. Any brown packing paper is recyclable in most curbside recycling programs. Any bubble wrap or air pillows used are recyclable; please consider reusing it or recycling. Some cities offer curbside recycling for plastic bags and plastic film but where not available, please use designated store drop-off locations. Find your drop-off location: https://how2recycle.info/sdo
AFTER ORDERING
Can I have my tracking number?
First off, THANK YOU for ordering with us! Yes - once your package ships, you will receive a shipment notification via email and/or text with your tracking number and a link to the shipping carrier's website to track your package. If you are having trouble finding your tracking number, email info@petyogis.com and we will provide the tracking number for you.
My order hasn’t arrived yet. What do I do?
If it is beyond the estimated shipping times since placing your order, email us at info@petyogis.com with your order number or the name and address on the order and we will check into it.
Please note: If an order is returned to us as refused or undeliverable (receptacle was full, item oversized for receptacle, unclaimed, incorrect address, etc.), we can ship it again but customer is responsible for costs to reship. If a refund is requested rather than reshipment on any refused or undeliverable order, a 30% restocking fee will be assessed.
I entered the wrong shipping address. What now?
Before Shipping: Email us at info@petyogis.com before your order ships to request a change of address.
After Shipping: We are not able to change addresses on orders that have shipped. If we receive your shipment back due to an incorrect address, we can ship it again but customer is responsible for costs to reship. If the order is not returned to us, then it becomes a matter between you and the shipping service (USPS, UPS, FedEx, etc.) / individual residing at the address where the package was delivered. We are not responsible for lost shipments due to incorrect address entry.
USPS Customer Service: 1-800-275-8777
UPS Customer Service: 1-800-742-5877
UPS International Shipping Customer Service: 1-800-782-7892
FedEx Customer Service: 1-800-463-3339
What if something is wrong with my order?
At Pet Yogis, we are dedicated to your satisfaction! All orders are quality inspected prior to shipment. In the chance that you have a problem with an order, please email us at info@petyogis.com. We will be happy to assist you.
Please note: While we cannot guarantee or be held responsible for products lost or damaged in transit due to the performance of carriers, we will assist our customers in any deficiency in third-party shipping services.
What is your Return Policy?
We offer a 14-day Return Policy, less any surcharge or shipping (outside the U.S.) paid. This means you have 14 days after receiving your item to request a return. Please note that you will need to pay the return shipping cost; costs incurred to return an item are non-refundable.
To be eligible for a return, your item(s) must (1) be in the same new, unused condition that you received it, free from damage/dirt/marks, (2) include all tags and in its original packaging, and (3) include receipt or proof of purchase. Items exposed to smoke will not be accepted under any circumstances.
To start a return or for any question on a return, email us at info@petyogis.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. We encourage that you ship with a service that provides a tracking number or delivery notification. Pet Yogis is not responsible if a return is not received/lost in transit. All returns received after the 14-day window will be assessed a 20% restocking fee.
Exceptions / non-returnable items
Sorry, we cannot accept returns on the purchase of gift cards, custom-sized made-to-order mats or items with personalization.
Purchase Agreement
By completing your order, you verify that you will not hold Pet Yogis, its affiliates, suppliers or owners responsible in any way from injuries or complications that could incur from your purchase of the product(s).