We offer a 14-day Return Policy, less any surcharge or shipping (outside the U.S.) paid. This means you have 14 days after receiving your item to request a return. Please note that you will need to pay the return shipping cost; costs incurred to return an item are non-refundable.
To be eligible for a return, your item(s) must (1) be in the same new, unused condition that you received it, (2) free from damage/dirt/marks, and (3) include all tags and in its original packaging. Items exposed to smoke will not be accepted under any circumstances.
To start a return or for any question on a return, email us at firstname.lastname@example.org. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Sorry, we cannot accept returns on the purchase of gift cards.