We offer a 14-day Return Policy, less any surcharge or shipping (outside the U.S.) paid. This means you have 14 days after receiving your item to request a return. Please note that you will need to pay the return shipping cost; costs incurred to return an item are non-refundable.
To be eligible for a return, your item(s) must (1) be in the same new, unused condition that you received it, free from damage/dirt/marks, (2) include all tags and in its original packaging, and (3) include receipt or proof of purchase. Items exposed to smoke will not be accepted under any circumstances.
To start a return or for any question on a return, email us at email@example.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. We encourage that you ship with a service that provides a tracking number or delivery notification. Pet Yogis is not responsible if a return is not received/lost in transit. All returns received after the 14-day window will be assessed a 20% restocking fee.
Exceptions / non-returnable items
Sorry, we cannot accept returns on the purchase of gift cards, custom-sized made-to-order mats or items with personalization.